Terms of Service.
The agreement that governs your use of Flixer — the WhatsApp CRM running on the official WhatsApp Business Cloud API.
Acceptance
By accessing or using Flixer — whether hosted by us or self-hosted from our software — you agree to these Terms of Service. If you do not agree, do not use the service. If you use it on behalf of an organization, you confirm you are authorized to accept these terms for that organization.
The service
Flixer is a WhatsApp Business CRM. It provides a shared team inbox, an AI agent that can reply on your behalf, bulk broadcasts using approved message templates, and no-code automations. All messaging runs on the official WhatsApp Business Cloud API — not an unofficial automation of the consumer WhatsApp app.
Accounts & security
You are responsible for the accounts, credentials and API keys you connect, and for all activity that happens under them. Keep your login details and provider keys confidential, use strong credentials, and notify us promptly if you believe your account has been compromised.
Acceptable use
You agree to use the service lawfully and responsibly. In particular, you must not:
- Send unsolicited messages or spam.
- Message people who have not consented to hear from you, and you must honour opt-out and unsubscribe requests.
- Send illegal, fraudulent, deceptive, harassing or infringing content.
- Use the service to abuse, overload or circumvent the WhatsApp platform or any provider's limits.
WhatsApp & Meta policies
Because messaging runs on Meta's infrastructure, you must comply with Meta's rules — including the WhatsApp Business Messaging Policy, the WhatsApp Business Policy and the applicable Commerce Policy. Violations are enforced by Meta and can result in your WhatsApp Business number being restricted or permanently suspended. That enforcement is outside our control.
Third-party providers & fees
You bring your own accounts for the services the platform depends on — your WhatsApp Business API access and your AI provider. You are billed directly by those providers for their usage (for example, WhatsApp conversation charges and AI token costs) and are responsible for paying them. We do not mark up or resell those charges, and we do not charge per seat.
Disclaimers & liability
The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of data, revenue or profits arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law.
Termination
You may stop using the service at any time, and we may suspend or discontinue it, with or without notice, where reasonable. Termination does not take your data away from you — your contacts and conversations remain yours, and you can export them before you leave.
Changes
We may update these terms from time to time to reflect changes to the service or the law. When we do, we will revise the "Last updated" date above. Your continued use of the service after changes take effect means you accept the updated terms.
Contact
Questions about these terms? Email adarshdubey334@gmail.com.